Terms & Conditions

Payment Terms

We accept VISA, MasterCard, Discover, & American Express, checks & cash. Normal payment terms require prepayment at time of order. Commercial customers can receive 30-day terms with an approved credit application.

Minimum order

The minimum order is $20 for merchandise not including shipping.


Orders over $150 receive free UPS ground shipping in the continental U.S. (excluding Alaska & Hawaii). Exceptions exist, and additional freight charges will apply for some low priced, drop shipped items from Canada and for addresses that carry accessorial UPS charges, such as certain island destinations that require ferry service and other remote locations. We will notify you of any additional amount before it is charged.

There is a minimum order total of $20. For orders between $20 – $59.99, a flat shipping rate of $15.00 applies for UPS ground service. For orders between $60 – $119.99, a flat shipping rate of $12.00 applies for UPS ground service. For orders between $120 – $149.99, a flat shipping rate of $8.00 applies for UPS ground service.

Next Day Air, 2nd Day Air & 3-Day Select delivery services are available at an additional cost.

We ship in stock items on the next business day in most cases. UPS Next Day Air and 2nd Day Air orders received before 3:00 pm Eastern Time can be shipped the same day, if ordered by phone and a request is made to expedite the order.

Please allow up to 10 business days, starting with the next business day after your order was placed, for delivery. Many orders will be received in less time. Back-ordered items may require extra time. Should any items in your order be delayed, we will contact you. If we can not deliver your order in this time frame, the order may be canceled prior to shipment, and a full refund will be credited.

Special order merchandise or custom-built equipment requires longer lead-time. Large orders and assembled whole house units are shipped via common carrier, stretch wrapped on a pallet.

We do not ship to P.O. boxes. Non-stock items are usually drop shipped.

International Orders

H2O does not currently offer sales or shipping to orders outside of the United States.

Damaged Items

Damaged items or boxes must be reported immediately to the delivery driver to be reported to the shipper. Damage must be noted immediately to make a claim. If boxes are visibly damaged we recommend opening the boxes in the presence of the delivery driver or possibly even refusing the shipment depending on condition. Our boxes are well packed when they leave our dock. All items are tightly packed. Damage is the responsibility of the freight company but must be reported properly.

Cancelled Orders

Orders cancelled prior to shipment will receive a full refund. Once an order has been shipped, a cancellation is handled as “Returned Goods”.

Returned Goods

Any merchandise being returned for any reason, must have a Return Authorization (RA) number. Contact our sales staff for an RA #. In some cases items can be returned directly to the manufacturer for replacement. Items returned must be shipped prepaid. We can’t accept COD shipments.

Products are only eligible to be returned for 30 days from the date of delivery. After 30 days products are not eligible to be returned. Products can only be returned unused and in commercially resalable condition. Any products returned wet or having been wet, not in their original factory packaging or shrink wrapping are not eligible for refund. These products are only eligible to be serviced under their warranty. Special order merchandise or dropped shipped items are not eligible for return.

Defective Merchandise / Warranty Claims

Defective merchandise is required to be returned to H2O or to the manufacturer or distributor for a determination to be made on whether a defect exists. If a determination is made that a defect exists, the product may be repaired or replaced, or a credit may be issued, depending on the item and the policies of the manufacturer. Most warranties do not cover freight costs.

Credit for a defective item is issued by H2O only after a determination has been made and credit has been issued to us by the manufacturer or their distributor.

If it is determined that a defect does not exist, the product can be returned for future use. The customer would be responsible for freight costs to have the product shipped back. If after 15 days shipping arrangements have not been made, the product would be discarded.

Restocking Fees

If products are returned unused and in resalable condition using an RA # issued within a 30-day period of the delivery date, a 15% or $10 minimum transaction fee is charged. If any order incurs a restocking fee imposed on us by our supplier, that fee is passed on to the purchaser.

Free Shipping

Returned orders that received free shipping will be subject to a $10 fee or the actual shipping amount, whichever is greater, to cover the cost of shipping. Shipping and installation fees are non-refundable services.

Product Suitability

All product information is based on data believed to be correct and reliable. It is offered for comparison, but is not to be considered a warranty or guarantee. H2O makes no warranty, expressed or implied, concerning any product and its merchantability. H2O’s maximum obligation under its warranty shall be limited to a refund of the purchase price or replacement of a product tested to be defective. H2O shall in no event be responsible for consequential damages of any kind or amount. Determination of suitability of a product is the responsibility of the purchaser.


Invoices over 30 days will be charged 1.5 % interest per month. We do not ship orders to accounts with past-due balances. Client agrees to pay all reasonable legal fees and court costs associated with the collections of unpaid balances.


Acceptance of delivery of any product constitutes purchaser’s acceptance of this agreement and subjects purchaser to its contents.

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